Effective 4 August 2026 · Last updated 4 August 2026
Effective date: 4 August 2026 Last updated: 4 August 2026
These Terms of Service (“Terms”) govern access to and use of the AllDone platform and related services provided by It’s All Done Ltd, a company registered in England and Wales (company number 17245188), whose registered office is at Suite 530, 105 London Street, Reading, RG1 4QD (trading as “AllDone”) (“AllDone”, “we”, “us”, “our”).
By subscribing to or using the Services, the Firm agrees to be bound by these Terms, the Data Processing Addendum (available at itsalldone.co.uk/dpa.html) and the Privacy Policy (available at itsalldone.co.uk/privacy-policy.html). If the Firm does not agree to these Terms, it must not use the Services.
| Term | Meaning |
|---|---|
| Account Holder | The individual who registers to use the Services on behalf of a Firm and is the primary administrative contact for the Firm’s account. |
| AI Features | The features of the Platform that use artificial intelligence models to draft narrative, suggest classifications, rank candidates or otherwise assist the Firm’s work, as described in clause 8. |
| Authorised User | Any individual authorised by the Firm to access the Platform under the Firm’s subscription, in any of the roles the Platform provides (partner, senior, junior, assistant). |
| Client Data | All data uploaded to or generated within the Platform by or on behalf of the Firm, including End Client accounting records, working papers, computations and outputs. |
| DPA | The Data Processing Addendum, which forms part of these Terms and governs the processing of personal data within Client Data. |
| End Client | A client of the Firm whose accounting records the Firm processes using the Platform. End Clients do not access the Platform. |
| Fees | The subscription fees and any additional fees (including per-file overage fees) payable by the Firm as set out in the applicable Order Form. |
| File | One company accounting engagement for one financial year processed through the Platform. Subscription tiers are defined by the number of Files per year. |
| Firm | The accountancy practice or other entity that subscribes to the Services, as identified in the subscription process or Order Form. |
| AllDone IP | All intellectual property rights in the Platform, the production engine, workflows, checklists, document formats, templates, training content, branding and any other materials owned or licensed by AllDone. |
| Order Form | Any order form, proposal or written agreement signed or accepted by the Firm setting out the specific services, Fees and other terms applicable to that Firm. |
| Outputs | The working papers, lead schedules, computations, draft financial statements, packs, exports and other deliverables generated by the Platform for the Firm in respect of a File. |
| Platform | The AllDone software platform accessible at app.itsalldone.co.uk. |
| Privacy Policy | AllDone’s privacy policy, available at itsalldone.co.uk/privacy-policy.html. |
| Services | The Platform, the AI Features and any other services provided by AllDone to the Firm under these Terms. |
| Subscription Tier | The level of Platform access selected by the Firm, defined by the number of Files per year, as described in the applicable Order Form. |
2.1 In consideration of payment of the Fees, AllDone agrees to provide the Services to the Firm at the applicable Subscription Tier, subject to these Terms.
2.2 The Account Holder must provide a valid email address to access the Platform. All access requires multi-factor authentication; the Firm shall ensure that every Authorised User enrols in and maintains multi-factor authentication.
2.3 Each login may only be used by one individual. A single login shared by multiple individuals is not permitted. The Account Holder (or a partner-level user) may invite as many Authorised Users as the Firm requires, and is responsible for assigning appropriate roles and for removing users promptly when they leave the Firm or change duties.
2.4 The Firm is responsible for maintaining the security of all account credentials and for all activity under its users’ logins. AllDone is entitled to assume that all access using the Firm’s login credentials is authorised by the Firm. AllDone is not liable for any loss or damage arising from the Firm’s failure to comply with this clause.
2.5 The Firm warrants that all information provided during registration and subscription is accurate and complete, and agrees to update it promptly if it changes.
2.6 The Services are provided for business use only. The Firm confirms it is entering into these Terms in the course of business and not as a consumer.
3.1 The Platform is a production tool for accountancy professionals. It prepares working papers, computations, draft accounts and supporting documents for review by the Firm. AllDone is not an accountancy firm, is not registered with any professional accountancy body and does not provide accountancy, audit, tax, legal or other professional advice to the Firm or to any End Client.
3.2 The Firm remains solely responsible at all times for: (a) reviewing, amending and approving every Output before use; (b) all professional judgements, classifications, adjustments and sign-offs recorded in the Platform; (c) compliance with all professional, regulatory and legal obligations applicable to its practice, including those of its professional body, the Companies Act 2006, applicable accounting standards, tax law and the Money Laundering Regulations; (d) its engagement terms with its End Clients; and (e) filing or submitting anything to Companies House, HMRC or any other authority. The Platform does not file on the Firm’s behalf.
3.3 The Platform is designed so that figures are produced by deterministic rules and every material decision is presented to the Firm for confirmation, and it records those decisions in an audit trail. This design supports, but does not replace, the Firm’s professional review. No Output is a substitute for the exercise of professional judgement by an appropriately qualified person.
3.4 AllDone has no relationship with the Firm’s End Clients. The Firm shall not represent to any End Client that AllDone provides advice or owes them any duty.
4.1 The Platform is licensed by Subscription Tier, defined by the number of Files per year included, as described in the applicable Order Form. Tier features and inclusions may be updated by AllDone from time to time in accordance with clause 12.
4.2 Files processed above the Subscription Tier’s annual allowance are chargeable at the per-file overage rate for that Tier. AllDone will notify the Firm when overage volumes indicate that an upgrade would cost the Firm less than continued overage; upgrades take effect as agreed at the time.
4.3 Upgrades: the Firm may upgrade to a higher Subscription Tier at any time. The Firm will be charged the difference on a pro-rata basis for the remainder of the current subscription period, with the new Tier rate applying from the next billing cycle.
4.4 Downgrades: the Firm may request a downgrade to take effect at the start of the next subscription period only. No refund, credit or reduction of Fees is payable for the current period as a result of a downgrade.
5.1 The Fees are as set out in the applicable Order Form.
5.2 Subscriptions are billed annually in advance, unless otherwise set out in an Order Form. A 3-year term is billed in three annual instalments, each payable annually in advance. Overage fees are billed monthly in arrears. Fees are non-refundable except as expressly stated in these Terms. There are no refunds or credits for partial periods or unused Files, and quantities purchased cannot be decreased during the current term (downgrades take effect at renewal under clause 4.4).
5.3 Payment is in advance, not on credit. The first year’s Fees are due on acceptance of the Order, before access to the Platform is provided; each subsequent annual instalment or renewal payment is due on or before the first day of the period it covers; and overage invoices are due on the date of the invoice. Where the Firm has provided a payment method, it will be charged on the due date; otherwise the Firm shall pay each invoice by its due date. The Firm is responsible for maintaining a valid payment method or for paying invoices when due.
5.4 All Fees are exclusive of VAT (which will be added at the applicable rate where required by law) and of all other taxes, levies or duties, which are the Firm’s responsibility.
5.5 Each late payment is subject to statutory interest at 8% per annum above the Bank of England base rate, calculated daily from the due date until payment in full, plus a late payment administration fee of £25 (plus applicable VAT) per missed or failed payment. AllDone may waive any such interest or fee at its sole discretion.
5.6 AllDone may change the Fees on not less than 30 days’ prior written notice. Any price change takes effect at the start of the next subscription period following expiry of the notice period. Continued use of the Services after the change takes effect constitutes acceptance of the revised Fees.
5.7 If the Firm considers an invoice incorrect, it must notify AllDone in writing within 14 days of the invoice date, giving reasons. The undisputed portion remains payable by the due date, and any disputed amount resolved in the Firm’s favour will be credited against the next invoice.
6.1 Each subscription runs for an initial term of 12 months, or three years where a 3-year term is agreed in an Order Form, from its commencement date. Unless terminated in accordance with this clause, each subscription automatically renews at the end of the initial term, and at the end of each renewal period, for a further period of 12 months (each a “Renewal Term”) at the then-current Fees.
6.2 Either party may terminate a subscription by giving at least three months’ written notice (notice to AllDone by email to hello@itsalldone.co.uk, or such other address as AllDone may notify), provided that the termination date is no earlier than the end of the initial term or the then-current Renewal Term. A subscription cannot be terminated with effect before the end of the initial term or the then-current Renewal Term; if the Firm gives notice for an earlier date, termination takes effect at the end of that term and the Fees remain payable up to that date. If less than three months’ notice is given before the end of the current period, the subscription renews and termination takes effect at the end of the following Renewal Term. No termination by the Firm is effective unless and until all outstanding amounts due in respect of the subscription have been paid in full. Fees already paid are not refunded.
6.3 AllDone may suspend or terminate the Firm’s account immediately by written notice if: (a) the Firm fails to pay any Fees when due and the failure continues for 14 days after written notice; (b) the Firm commits a material breach of these Terms which is not remedied within 14 days of written notice; (c) the Firm becomes insolvent, enters administration or is subject to analogous insolvency proceedings; or (d) in AllDone’s reasonable opinion the Firm’s use of the Services poses a risk to the security, integrity or availability of the Platform or other firms’ data.
6.4 AllDone may decline to provide Services to any person or entity for any lawful reason. AllDone may also terminate a subscription at any time on three months’ written notice, in which case it will refund a pro-rata proportion of any Fees paid in advance for the period after termination.
6.5 On cancellation or termination: (a) all access to the Services ceases at the effective date; (b) the Firm may export its Client Data before the effective date (the Platform provides an engagement file pack for each completed engagement, together with exports of Outputs in standard formats), and, at the Firm’s choice and on the Firm’s written confirmation that it has exported everything it is required to retain, all Client Data will be returned or deleted within 30 days of termination, with remaining copies deleted from backups within a further 30 days, in accordance with the DPA; audit records are retained as described in the Privacy Policy and the DPA; and (c) clauses which by their nature should survive (including clauses 3, 7, 9, 10, 11, 14, 15, 16 and 17) survive.
6.6 The Firm is responsible for maintaining its own copies of records it is professionally required to retain. The Platform’s export functions are provided for this purpose.
7.1 All AllDone IP is and remains the exclusive property of AllDone. Nothing in these Terms transfers any intellectual property rights in the Platform to the Firm.
7.2 Subject to payment of the Fees and compliance with these Terms, AllDone grants the Firm a limited, non-exclusive, non-transferable licence during the subscription term to access and use the Platform for the Firm’s own practice and the delivery of services to its own End Clients.
7.3 Outputs: as between the parties, the Firm owns the Outputs generated for its Files, and may use, adapt, brand and provide them to its End Clients and regulators in the ordinary course of its practice, both during and after the subscription term. This does not transfer any rights in the underlying AllDone IP (including document formats, templates, workflows and the engine that produced the Outputs).
7.4 The Firm shall not, and shall ensure its Authorised Users do not: (a) copy, reproduce, modify or create derivative works from the Platform or AllDone IP except as permitted by clause 7.2 and 7.3; (b) sub-license, sell, resell or make the Platform available to any third party (including other accountancy firms); (c) use the Platform or AllDone IP to develop, directly or indirectly, a competing product or service; (d) reverse engineer, decompile or disassemble any software forming part of the Platform; or (e) remove or alter any proprietary notices.
7.5 The Firm grants AllDone a non-exclusive licence to host, process, store and display Client Data solely for the purpose of providing the Services and as otherwise permitted under these Terms and the DPA.
8.1 The Platform includes AI Features that use artificial intelligence models to draft narrative (such as disclosure notes and variance commentary), suggest classifications and mappings, and rank candidate adjustments. The Platform is designed so that: (a) every figure in the Outputs is produced by deterministic rules, not by an AI model; (b) AI-generated drafts and suggestions are always presented to the Firm for review and can be edited or rejected; and (c) no AI suggestion takes effect without a decision recorded by an Authorised User.
8.2 AI-generated content may be inaccurate, incomplete or unsuitable for a particular purpose. AllDone does not warrant the accuracy, completeness, reliability or fitness for purpose of any AI-generated content. The Firm must review all AI-generated content before use, and is solely responsible for any use of it.
8.3 AI Features are provided using third-party AI models (currently Anthropic’s Claude models). The safeguards applied to data sent to AI models are described in the Privacy Policy and the DPA: uploaded files are never sent to an AI model, and text sent to a model is first scrubbed of names and identifiers and blocked entirely if identifiers remain.
8.4 The Firm shall not, and shall ensure its Authorised Users do not: (a) attempt to extract, reverse engineer or replicate any AI model or system prompt underlying the AI Features; (b) use the AI Features to generate content that is misleading, unlawful or infringes any third party’s rights; or (c) input data into the Platform that the Firm does not have the right to process.
8.5 AllDone may update, modify or substitute the AI models and capabilities used by the AI Features. AllDone will use reasonable endeavours to give advance notice of material changes but is not obliged to maintain any specific AI capability. AllDone applies usage limits to AI Features to control cost and abuse.
9.1 As between the parties, all Client Data remains the property of the Firm (or its End Clients, as applicable). AllDone claims no intellectual property rights over Client Data.
9.2 The Firm warrants that it has all necessary rights, consents and lawful bases to upload Client Data to the Platform and to have it processed as described in these Terms and the DPA, including in respect of personal data relating to its End Clients and their directors, employees and counterparties. The Platform does not require special category personal data (such as health data), and the Firm shall not upload it or enter it into free-text fields, as set out in the DPA.
9.3 The processing of personal data within Client Data is governed by the DPA. In the event of conflict between these Terms and the DPA in respect of data protection matters, the DPA prevails.
9.4 AllDone may use Client Data in anonymised, aggregated, non-personally-identifiable form for product improvement, statistics and benchmarking. The Platform also learns firm-level working preferences (such as habitual account mappings and house wording) as generic patterns engineered to exclude client names and identifiers; a partner-level user can view and purge the Firm’s learned patterns at any time.
9.5 Each party shall keep confidential all confidential information disclosed by the other in connection with these Terms and use it only to perform its obligations, subject to the usual exceptions (information that is public through no fault of the recipient, already known, independently developed, or required to be disclosed by law). These obligations survive termination for three years, except in respect of Client Data, which remains confidential without time limit.
10.1 The Firm shall not, and shall ensure its Authorised Users do not: (a) use the Services for any unlawful purpose; (b) submit content that is malicious, infringing or unlawful; (c) attempt to undermine the security or integrity of the Platform, or test, probe or scan it without AllDone’s prior written consent; (d) use the Services in a manner that could damage, disable, overburden or impair the Platform, or attempt to circumvent usage limits; (e) attempt to gain unauthorised access to any part of the Platform or any other firm’s data; or (f) use any automated tool, scraper or bot to access the Platform except as expressly authorised.
10.2 AllDone may monitor use of the Platform for compliance and may suspend or terminate access (without liability) if, in AllDone’s reasonable opinion, the Firm’s use breaches this clause.
11.1 AllDone will use commercially reasonable endeavours to make the Platform available, except for planned maintenance and circumstances beyond AllDone’s reasonable control. AllDone will give at least 14 days’ notice of scheduled downtime that materially affects availability. No separate service level agreement applies unless set out in an Order Form.
11.2 Support is provided by email at hello@itsalldone.co.uk during normal UK business hours.
12.1 AllDone may modify, update or discontinue any part of the Services at any time, and will use reasonable endeavours to provide advance notice of material changes.
12.2 AllDone may revise these Terms from time to time. If an update materially affects the Firm’s use of the Services or its legal rights, AllDone will give at least 30 days’ notice by email or in-platform notification before the change takes effect. If the Firm does not agree to the revised Terms it must cancel before they take effect; continued use after the effective date constitutes acceptance.
13.1 AllDone warrants that: (a) it has the right and authority to enter into these Terms and provide the Services; (b) the Services will be provided with reasonable care and skill; and (c) the Platform will perform substantially in accordance with its published documentation.
13.2 The Firm warrants that: (a) it has the right and authority to enter into these Terms; (b) it is an accountancy practice or other business acting in the course of business; (c) all information provided to AllDone is accurate and complete; and (d) it has all necessary rights and consents in respect of Client Data as set out in clause 9.2.
13.3 Except as expressly stated in clause 13.1, the Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, AllDone disclaims all other warranties, conditions and representations, whether express, implied, statutory or otherwise, including implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement.
13.4 Without limiting clause 13.3, AllDone does not warrant that: (a) the Services will meet the Firm’s specific requirements; (b) the Services will be uninterrupted, timely, secure or error-free; (c) any output of the Services (including AI-generated content) will be accurate, complete or reliable without the Firm’s review; or (d) errors will be corrected within any specific timeframe.
14.1 Nothing in these Terms excludes or limits either party’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by law.
14.2 Subject to clause 14.1, neither party is liable to the other (in contract, tort including negligence, breach of statutory duty or otherwise) for any: (a) loss of profits, revenue or anticipated savings; (b) loss of business or opportunity; (c) loss of goodwill or reputation; (d) loss of or damage to data (except as set out in the DPA); or (e) indirect, special, incidental or consequential loss, in each case however arising, even if advised of the possibility.
14.3 Subject to clause 14.1, AllDone’s total aggregate liability under or in connection with these Terms shall not exceed the total Fees paid by the Firm to AllDone in the 12 months immediately preceding the event giving rise to the claim.
14.4 Without limiting clause 3, AllDone has no liability for: (a) the Firm’s professional decisions, sign-offs or advice to End Clients; (b) any filing, or failure to file, with any authority; or (c) any use of an Output that the Firm has not reviewed and approved.
14.5 The Firm acknowledges that the Fees reflect the allocation of risk in this clause 14 and that AllDone would not enter into these Terms without these limitations.
The Firm shall indemnify and hold harmless AllDone and its officers, employees and agents from and against all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) the Firm’s use of the Services in breach of these Terms; (b) any claim by an End Client or other third party arising from the Firm’s professional services, whether or not prepared using the Platform; (c) the Firm’s breach of any applicable law or regulation; or (d) any Client Data that infringes the rights of any third party or that the Firm did not have the right to process.
Neither party is liable for failure or delay caused by events beyond its reasonable control (including acts of God, epidemic, war, terrorism, government action, power or telecommunications failure, or failure of third-party cloud infrastructure), provided the affected party notifies the other promptly, mitigates the effects, and resumes performance as soon as reasonably practicable. This clause does not excuse the Firm’s payment obligations. If a force majeure event continues for 90 days or more, either party may terminate on 30 days’ written notice, in which case AllDone will refund a pro-rata proportion of Fees paid in advance for the period after termination.
17.1 Entire agreement: these Terms (together with the DPA, the Privacy Policy and any Order Form) constitute the entire agreement between the parties in respect of the Services. Order of precedence: (1) the Order Form (if any); (2) these Terms; (3) the DPA; (4) the Privacy Policy.
17.2 Notices: notices must be in writing by email. Notices to AllDone: hello@itsalldone.co.uk. Notices to the Firm: the Account Holder’s email address. A notice is deemed received on confirmation of successful delivery or absence of a bounce-back to the correct address.
17.3 Assignment: the Firm may not assign or transfer its rights or obligations without AllDone’s prior written consent. AllDone may assign to a successor or affiliate without consent.
17.4 Severability: if any provision is held invalid or unenforceable, the remaining provisions continue in full force.
17.5 Waiver: no failure or delay in exercising any right is a waiver of it.
17.6 Third party rights: no person who is not a party has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.
17.7 Governing law and jurisdiction: these Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.